Privacy Policy

What Arcadia stores, and where

Arcadia is an offline-first desktop app. Everything you put into it — parts, machines, manuals, projects, recurring tasks, history — is stored locally in Arcadia's data folder on the computer it's installed on. It is never uploaded, synced to a server, or sent to us. If the Always-On Dashboard is turned on, that same data is served to other devices on your shop's own Wi-Fi network only — it still never leaves your local network.

What we actually receive

We don't operate any servers that Arcadia talks to while you're using it, with two narrow exceptions:

• Update checks. If your computer has an internet connection, Arcadia periodically requests a small file from our website to see whether a newer version exists. That request can reveal your IP address to our hosting provider (Netlify), the same as visiting any website — we don't log or use it for anything.
• Purchases. When you buy a license, payment is processed directly by Stripe, not by us. Stripe collects whatever billing information it needs to process the payment under its own privacy policy; we receive your name, email, and payment confirmation so we can send you a license key.
• Only if you send it: PIN recovery and bug reports. If you forget your Passwords PIN and turned on support-assisted recovery, you can email us a recovery file so we can help you reset it. That file lets us unlock your saved passwords in order to reset the PIN, so we use it only for that, never look at the contents, and delete it when we're done. Bug reports you send from Settings include your Arcadia version and whatever you write. Nothing is sent unless you choose to send it.

Email

If you contact us or purchase a license, we keep that email thread so we can support you and deliver updates. We don't sell, rent, or share your contact information, and we don't send marketing email you didn't ask for.

Website analytics

This website is hosted on Netlify, which may log basic, aggregate traffic data (like page requests) for hosting and security purposes. We don't run any separate tracking or advertising scripts on this site.

Your choices

Because your shop's operational data never leaves your computer, there's nothing on our end to request, export, or delete — it's already entirely in your control. For anything tied to a purchase (your email on file with us, for instance), reach out and we'll take care of it.

Changes to this policy

If this policy changes in a meaningful way, we'll update the date at the top of this page.

Contact

Questions about privacy? Reach out — we read every message.